– New Jersey. Once you have all of your career documents in pristine condition, make a list of the companies that hold appeal for you. Once you have your list prepared (you will likely add and delete companies as you learn more), the next step in the process is to determine who the hiring managers are. Dear Deb, Q. MORE >>

If the company is making money, chances are you are probably following this recipe: R = Results Focus : Everyone in the Company, from the CEO to the front-line, is focused on delivering results each and every day. They believe in the Company and they are willing to do whatever it takes to deliver high quality results to your customers. MORE >>

Can a company get too big to care? These well-known and well-established companies are huge, complex entities, running vast, global technology-driven operations. So much of a company's communication is one-way: emails, flyers, bills. Asking them for ideas on ways to improve service, or on new services? MORE >>

Looking for more ideas on improving communication in your company? Terry Seamon is a Learning & Organization Development consultant with Facilitation Solutions, a training and organization effectiveness practice based in New Jersey. Listening is the Swiss Army knife of communication skills. Empathy doesn't mean agreement. MORE >>

Question: I have been asked to keep quiet regarding my employer’s knowingly overcharging a customer on a contract price component while my company pockets the extra profit. am ready to resign but want to settle regarding keeping this quiet in exchange for a cash settlement. Can this be done?    . Camas, Washington. Thanks for writing in. MORE >>