After many months of time management and stress management (definitely "signs o' the times," eh?), Asking them for ideas on ways to improve service, or on new services? Can a company get too big to care? Lately, I've started to get some requests for Customer Service skills training. take that as a positive sign. MORE >>

I heard these answers: - hire more staff - shorten meetings - communicate and listen more - be more appreciative, flexible, and considerate - provide more training As I keep my finger on the pulse of my diverse clients here in New Jersey, I notice that stress has been pretty high in the workplace. Should managers care? MORE >>

The three R's used to be "Reading, 'Riting and 'Rithmetic," but for anyone looking to reinvent in today's economy, they must establish their own "R & D" - Research new ideas and Develop the most promising ones; Read outside their specialty to open their minds; and Roam into unusual and uncharted realms. Snopes says it's an urban legend. MORE >>

One day, it occurred to her to start looking at new technology areas where there were fewer competitors. So she found a new niche and is pursuing it with excitement, taking courses and acquiring new skills that she hopes will pay off in new opportunities. Try some new things. Oh yes?" And to leap ahead instead.'" MORE >>

The era of “doing more with less” is now the new normal, and everyone is going at 150 miles per hour. For more ideas on managing chaos, focusing your effort, setting goals and managing time, contact Terry and invite him to speak to your group. Are you living the fast lane life these days? What’s the answer? There’s no quick fix. MORE >>