my boss wants me to hang up on elderly callers who can’t hear me, asking to work from home with a new puppy, and more

Ask a Manager

I work for a small not-for-profit organization which deals with a variety of clients, including the elderly, low-income, and disabled. The problem is that at least three times per week, I receive a call from someone who has hearing issues or bad enough cell reception that I need to raise my voice in order for them to hear me. Also, when I have hung up, we’ve gotten complaints about being “unfair, mean, nasty, and unwilling to work with those who need help.”

2019 29

How HR Technology Can Help Build a Motivated Workforce


Finding a way to learn more about payroll systems and modern human resource information systems (HRIS) is beneficial. In fact, nearly 43 percent of all American employees now work from home. Show Employees You Appreciate Their Hard Work.

2019 182

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my coworkers keep praising my work bully, emergency bathroom use during interviews, and more

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How reasonable is it to ask my teammates to stop praising another employee from a different department who was a bully? I am okay with speaking about this person in a working manner (“Petra suggested this on the budget issue, so let’s go with it.”),

2019 30

employee’s boyfriend keeps making her late for work, seriously ill employee who’s making mistakes, and more

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Employee’s boyfriend keeps making her late for work. I manage an employee, who does good work. This is fine in principle as our company has no policy on dating coworkers and they work in different departments. Over the past two months or so, my employee has been late for work nearly every day, by up to 20 minutes. We work in a department where certain tasks have to be completed by certain times, so it’s important employees are on time.

2019 27

my employee asked me to be a job reference, interpersonal issues and HR, and more

Ask a Manager

They leave when it may not be convenient for us, and it can feel like a gut punch to hear someone is about to leave when we’d been planning work around them. My previous thoughts were that HR helped with payroll, insurance, etc. I understand that projects can be stressful and lead to some passive aggressiveness (we are midwest-based), but there have been moments at work where I’ve considered going to HR for interpersonal reasons. Working from home has been a godsend!

2019 22