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my staff keeps going to their old manager, horrible time-keeping rules, and more

Ask A Manager

My employees keep going to their old manager, rather than coming to me. Um, manage? You tell your employees that they need to stop going to the old manager with problems and questions and to come to you before taking assignments from her, effective immediately, and then you create consequences if they continue. And then you’d really need to follow through — if this staff can’t see you as their manager, you need to replace them with a staff who does.

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