terse answer Thursday — 7 short answers to 7 short questions
Ask A Manager
JANUARY 17, 2013
As this is a phone sales job, I am finding myself increasingly irritated and uncomfortably warm. My question is centered around the delivery of employee performance metrics. It doesn’t seem fair to me to give an employee specific feedback on metrics they were not previously informed would be tracked and monitored (although the metrics are for things that they should already understand are relevant to how their performance is assessed).