Whatever You Do, Don’t Let a Customer Service Mistake Fester
Evil HR Lady
JUNE 10, 2019
That’s a great message to give to your five-year-old when she spills milk over her homework, but lack of perfection and mistakes can cause real problems in the adult world. Undoubtedly, there will be a time when you, or one of your techs, will discover that a customer’s problem was directly caused by another tech’s screw-up. What do you do? How do you handle it? Use Checklists to Prevent the Mistakes at the Beginning.